We are looking for a customer-focused, detail-oriented Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.
We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.
We are looking for a proactive and detail-oriented Junior Operations Manager to join our Operations team.In this role, you will work closely with different departments, support internal business processes, maintain operational systems, and help improve the way our company works. We are looking for someone who enjoys working with data, solving problems, learning new tools, and bringing structure to complex tasks.
We are looking for a proactive and detail-oriented Junior Operations Manager to join our Operations team.
In this role, you will work closely with different departments, support internal business processes, maintain operational systems, and help improve the way our company works. We are looking for someone who enjoys working with data, solving problems, learning new tools, and bringing structure to complex tasks.
Handle operational requests from internal departments and coordinate their completion.
Track tasks, deadlines, and follow up on outstanding activities.
Support the configuration, maintenance, and implementation of internal systems and tools.
Maintain internal databases, workflows, documentation, and knowledge bases.
Collect and validate KPI data, update dashboards, and prepare operational reports.
Identify repetitive tasks and opportunities for process automation.
Use AI tools for data analysis, documentation, reporting, and improving daily operational workflows.
Support the development, testing, and implementation of AI-powered workflows and automations.
Coordinate equipment, software, subscriptions, and employee access requests.
Support internal compliance procedures and company-wide training activities.
Communicate with internal teams and external vendors on operational matters.
1+ year of experience in operations, administration, or support roles - or relevant transferable experience (e.g., customer support, office management, HR coordination), with an understanding of internal workflows.
Strong analytical and problem-solving skills.
Hands-on experience with Atlassian tools (Jira, Confluence) or similar workflow management platforms, as well as CRM systems.
Strong organisational skills and ability to manage multiple tasks and deadlines.
Ability to work independently and take ownership of assigned tasks.
High attention to detail and accuracy.
Ability to quickly learn new tools, systems, and processes.
Interest in AI technologies and their application to business processes and automation.
Good communication skills and ability to collaborate with different departments.
Proactive mindset and willingness to identify and suggest improvements.
English - Upper-Intermediate (B2) or higher.
Experience with Airtable, Notion, or other database and workflow management tools.
Hands-on experience using AI tools (ChatGPT, Claude, Gemini, etc.) for daily tasks and business process optimisation.
Experience building automations using Make, n8n or similar platforms.
Experience with AI agents, AI-powered workflows, or integrations between business systems.
Basic knowledge of dashboards, KPI tracking, and reporting.
Understanding of business process mapping and optimisation.
Previous experience in fintech, payments, or IT.
Familiarity with access management, information security, or compliance processes.
Team-oriented and encouraging work environment.
Career development opportunity.
Paid vacation & sick leaves.
Corporate English classes.
Paying taxes and conducting private entrepreneurs.
Internal Referral program.
Remote-based work.
CV screening
Initial review of your resume to check basic fit with the role.
Interview with Recruitment Specialist
A short introductory call where you’ll learn about the company, the role, and the next steps.
Interview with Hiring Manager
The final interview to discuss your experience, goals, and overall fit within the company.
Job Offer
The final step, where we share the offer details and welcome you to join the company.
