We are looking for a customer-focused, detail-oriented Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.
We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.
We are looking for a proactive and detail-oriented Junior Operations Manager to join our Operations team.In this role, you will work closely with different departments, support internal business processes, maintain operational systems, and help improve the way our company works. We are looking for someone who enjoys working with data, solving problems, learning new tools, and bringing structure to complex tasks.
We are looking for a customer-focused, detail-oriented Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.
Upper-Intermediate/Advanced English level.
Minimum 2 years of customer support experience.
Adaptability and ability to manage change.
Strong attention to detail.
Customer-focused mindset.
Excellent written business communication skills.
Develop and maintain strong relationships with customers and their end-users, acting as a primary point of contact.
Assist and guide clients in their onboarding and product-related questions.Manage incoming tickets according to the defined SLA/OKR.
Effectively solve customers’ inquiries, providing relevant information.
Ability to explain complex concepts in a clear and concise manner.
Distribute received requests to the departments in charge.
Escalate clients' inquiries and requests to relevant departments and monitor their execution.
Report discovered bugs or system issues for further investigation (if such were detected).
Keep up-to-date internal knowledge base for the Team.
Previous experience in fintech.
Team-oriented and encouraging work environment.
Career development opportunity.
Paid vacation & sick leaves.
Corporate English classes.
Paying taxes and conducting private entrepreneurs.
Internal Referral program.
Remote-based work.
CV screening
Initial review of your resume to check basic fit with the role.
Interview with Recruitment Specialist
A short introductory call where you’ll learn about the company, the role, and the next steps.
Test Case
Short task to evaluate your skills and approach to solving real-life cases.
Interview with Hiring Manager
The final interview to discuss your experience, goals, and overall fit within the company.
Job Offer
The final step, where we share the offer details and welcome you to join the company.
