We are looking for a customer-focused, detail-oriented Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.
We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.
We are looking for a proactive and detail-oriented Junior Operations Manager to join our Operations team.In this role, you will work closely with different departments, support internal business processes, maintain operational systems, and help improve the way our company works. We are looking for someone who enjoys working with data, solving problems, learning new tools, and bringing structure to complex tasks.
We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.
In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.
1+ year of experience in Account Management, Client Relationship Management, or another client-facing B2B role.
Strong customer-oriented mindset and genuine interest in building long-term client relationships.
Excellent communication and interpersonal skills, with the ability to adapt to different clients and situations.
Proactive approach to identifying client needs and providing solutions.
Strong ownership and accountability, with the ability to manage requests from start to finish.
Good problem-solving skills and ability to handle challenging conversations professionally.
Strong organisational and prioritisation skills, with the ability to manage multiple clients and requests.
Business-oriented thinking and interest in understanding clients' businesses and growth opportunities.
English - Upper-Intermediate (B2) or higher, both written and spoken.
Build and maintain strong, long-term relationships with existing merchants.
Act as the main point of contact, providing timely, clear, and personalised communication.
Understand merchants' business needs, challenges, and goals to offer relevant solutions.
Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
Monitor merchant activity and payment performance to identify potential issues and growth opportunities.
Support merchant business growth by offering relevant payment methods, new markets, and additional services.
Coordinate merchant onboarding, activation, and the launch of new projects.
Handle escalations and challenging situations while maintaining positive client relationships.
Collect merchant feedback and contribute to service and process improvements.
Maintain accurate merchant records and prepare regular account performance updates.
Experience in FinTech, payment processing, SaaS, or other B2B industries.
Understanding of online payments, payment methods, and merchant operations.
Experience in account development, upselling, cross-selling, or client retention.
Experience working with international clients.
Hands-on experience with CRM systems, Jira, Confluence, or similar tools.
Analytical skills and experience working with customer performance metrics and reports.
Opportunity to develop expertise in the international fintech and payment processing industry.
Collaboration with international merchants and cross-functional teams.
Professional development and opportunities for career growth
Team-oriented and encouraging work environment.
Career development opportunity.
Paid vacation & sick leaves.
Corporate English classes.
Paying taxes and conducting private entrepreneurs.
Internal Referral program.
Remote-based work.
CV screening
Initial review of your resume to check basic fit with the role.
Interview with Recruitment Specialist
A short introductory call where you’ll learn about the company, the role, and the next steps.
Interview with Hiring Manager
The final interview to discuss your experience, goals, and overall fit within the company.
Job Offer
The final step, where we share the offer details and welcome you to join the company.
